Compassionate Management

There’s been a lot of studies done on what makes businesses succeed and–what a surprise–it’s the same thing that allows any group of people to succeed. And note I said allows and not causes. People will naturally surprise us with their capability, the only question is; just how skilled is a leader at finding those opportunities?

1024-relax-and-succeed-a-bad-manager-can-take-a-good-staffEvidence of this can easily be seen when a new manager takes over an old group. The very same group of people that the previous manager felt were useless can suddenly become superstars–why? Very often it’s because they stopped being managed like they were in the military and they started being managed like they’re human beings rather than human doings.

Bad leaders think people do things for them, good leaders know that in a good team all of the people are working together toward a common, meaningful goal. In one scenario the staff work for the leader and in the other all of them work for each other. In one case their job title is ordered to perform a business function and in the other some human beings cooperate to get something done that’s of mutual benefit.

Many times management will be so off target that they won’t even have considered the texture and feel of their employee’s day. All the manager sees is their own to-do list and they imagine that all of these people have been gathered under them to help them get their manager’s list taken care of. Ordering something get done is not management, it’s just orders, and those you can get from a machine.

1024-relax-and-succeed-if-people-are-goodWeaker managers will often be baffled about what else they would even do other than get their own lists done. They just see work; you do this, he does that, she does the other thing. There is no philosophy driving the work or how it’s done, it’s just a daily list.

Meanwhile, a stronger manager realises that the work day is generally at least 1/3rd of their co-workers lives, which is close to the number of waking hours people will spend with a spouse. Ordering consistently unmotivated work to be done in an unmotivated fashion is the same thing as covering the windshield and then telling the staff where you want them to drive. They can understand the directions and maybe even find it on their GPS, but that doesn’t help them negotiate the daily traffic of their lives. The problem for the weaker manager is that they’re only managing their own life and not the lives of everyone that works for them.

As an example, let’s say a mom returning from maternity leave has returned to work. She’s capable, hard-working and liked by her co-workers, but she starts coming in late. A bad boss draws her attention to her lateness and then possibly sets some kind of penalty. She tries to explain the challenges created by where her daycare moved to, but the manager doesn’t really listen to how the woman’s windshield is covered. Maybe she’s a woman too and she raised kids and worked, so she doesn’t see the problem. So she tells the woman to get to work despite the covered windshield, as though there’s no limits to managing around a kid.

Around a kid. A manager should hear that come out of their mouth and know immediately that’s gotta be wrong. The manager is asking a parent to value their work more than their child. Now the bad manager would say that’s not what they’re doing, but that’ll just be their beliefs about themselves. There’ll be a but… in there for the manager. Yeah, I know she’s gotta a new kid and that’s challenging, but she still has to get her work done…. So the manager basically says; your problem, not work’s. And technically that’s true, especially in countries that don’t even have mandatory support for maternity leave.

A manager is best to try to help solve their employee’s challenge because something being technically correct isn’t actually very useful to a manager. Technical correctness is a term for things that look like they should work but they’re missing some humanity. A poor manager sees the staff like buckets of skills that you fill with work. The staff see work as a major part of their life and they absolutely will respond positively to any co-worker/manager who finds a way to make that daily experience more enriching.

If you’re on a staff somewhere, figure out if your manager is trying to build a team and if you’re cooperating with that effort or putting yourself first. Because you may very well end up further behind by putting yourself first. And if you’re a manager somewhere, make sure that you also are not putting yourself first. You will be rewarded well for any efforts you make toward ensuring that the people you work with have an environment that is generally understanding, constructive, pleasant, supportive, and rewarding. And fortunately, creating even one of those things often leads to the others developing quite naturally.

Now go get on a team. It feels good to surrender your wants for almost any goal achieved in cooperation with others. And a good manager knows that.

peace. s

Scott McPherson is an Edmonton-based writer, public speaker, and mindfulness facilitator who works with individuals, companies and non-profit organisations locally and around the world.

Emotional Rescue

937 Relax and Succeed - A bird doesn't singPretty much everyone knows if just a few people would change then things would be so much better. The only problem is everyone has a different list of who should change and how. And even if we all did change we’d inevitably end up changing into someone that still other people didn’t approve of. So what do you we do?

Idle hands are the Devil’s workshop. Rather than sadly and idly wanting the world to be better we can accept it is less than perfect but believe it’s worth saving anyway. What would you do to add to or improve the world? Instead of engaging in the act of wishing it was better, or in thinking about the distance between where we are now and a workable solution, what if instead we focused your energy and attention on the first step of that solution?

The reason this makes us feel better is not because we’re now suddenly “good people” making the world a “better place.” It makes us feel better because we’ve engaged in living life as an active verb and not a half-conscious verb obscured by confusing layers of thought and second guessing. Everyone’s tired of all that thinking anyway. It hurts. It’s time to live.

937 Relax and Succeed - We either make ourselves happyTo live as an activity and not an idea you must be prepared to be where and when you are. Most people aren’t. They suffer by imagining better times and then they wonder why they’re not then. Again, the thought-distance between these two ideas is where the thought-based suffering occurs. Suffering is not pain. Suffering is voluntary. To be healthy is to simply engage in reality without the judgment that leads to suffering.

Why does helping others feel good? Because there’s a psychological element to what I impart in my work but there’s also a spiritual one. From the outside they can sometimes appear to be in paradox but in that spiritual realm–the realist one to our true selves–we are all not only connected; we are one. That being the case, and as many prophets have pointed out, caring for another truly is caring for oneself.

People want to contribute. They feel that spirit within them flickering, begging for more fuel to stoke its fire. But people hide away and wait to feel better, not understanding that they need the fuel. Far from locking themselves away, people feeling low on energy should understand that the low sensation comes from negative thinking and depressed inactivity.

The human spirit should run contrary to the urges created by self-defeating thinking and instead we should use it’s painful feedback to prompt us to rejoin with the world and share in the great deal of love and support that exists in it every single day.

937 Relax and Succeed - We make a livingWe all can make a huge difference just by being more patient, more tolerant, more conscientious, more polite, more compassionate and friendlier. Smiles, favours, giving someone the benefit of a doubt, helping someone with a mistake instead of chastising them; these are the many ways in which you can add to the karma of a day.

Get involved with the world. It doesn’t need your commentary or opinion it needs your spirit and your efforts. There’s a reason that the poorest people give the most; it’s because they understand what it’s like to truly struggle. But they also often test as happier and that’s because their shared efforts create a strong sense of community. Through helping others we’re reminded that we have more than enough.

Get out there. Before the end of the week find some way to contribute to your community in some small or large way. But find it. And it has to be a real commitment. You have to join with the world to feel its strength within you. Give it your most enthusiastic efforts and it will respond with joys and rewards beyond your dreams.

peace. s

Scott McPherson is an Edmonton-based writer, public speaker, and mindfulness facilitator who works with individuals, companies and non-profit organisations locally and around the world.